Refunds & Cancellations

1. Scope of This Policy

This Refunds and Cancellations policy applies to two distinct categories of transactions processed through ZappSell.com. By using the service, you acknowledge and agree to the terms set forth herein.

• Merchant Premium subscriptions paid to ZappSell.com for access to platform features
• Customer purchases of digital products from independent merchants who operate shops on the platform

2. Merchant Premium Subscriptions

Merchant Premium is billed at a rate of fifteen US dollars ($15) per month, in advance. Subscriptions are non-refundable. ZappSell.com does not provide prorated refunds for unused portions of a billing period, and there is no cancellation fee.

• To avoid the subsequent monthly charge, you must cancel at least twenty-four (24) hours prior to the last day of the then-current billing period
• Cancellations submitted after that deadline may result in the next period being billed. Such charges are non-refundable
• Cancellation terminates future renewals only. Fees already paid are not refunded, in whole or in part
• You may cancel your subscription from the Billing section of your Dashboard

3. Customer Orders

ZappSell.com operates a marketplace that connects buyers with independent merchants. Merchants, not ZappSell.com, are the sellers of record for digital products listed on their shops. Requests for refunds, replacements, or delivery remedies must be directed to the merchant in the first instance, via the shop Contact page or the support ticket associated with the order.

• ZappSell.com does not issue refunds for customer orders on a merchant's behalf
• Cryptocurrency refunds may be processed only where the merchant's payout for the applicable order has not yet been completed
• Once a payout has been processed, ZappSell.com cannot reverse or recover the on-chain payment

4. Unfair or Misleading Conduct

If you believe a merchant has engaged in misleading conduct, failed to deliver purchased goods, or repeatedly declined reasonable refund requests, you may report the matter to ZappSell.com, including your order number and supporting evidence.

• Reports may be submitted through Support on ZappSell.com or by email to [email protected]
• Where ZappSell.com determines, in its sole discretion, that a merchant has engaged in a pattern of inaccurate listings or unfair dealing, it may hold payouts, restrict the shop, or permanently bar the merchant from the service
• A single dispute does not, of itself, entitle the buyer to a refund or result in termination of the merchant's account. Each report is reviewed on the materials provided

5. Contact Information

If you have any questions about this Refunds and Cancellations policy, please contact us at: